FAQs

Construction

Do any of the cabinets contain any particleboard?
Our cabinet boxes are constructed using solid Birch hardwoods and furniture grade plywood. There is no particleboard contained in our cabinetry box. Our plywood is also CARB2 compliant for standard US restrictions formaldehyde emissions. Painted doors will utilize high quality HDF for longer life and to reduce the cracking that normally happens with hardwood joints overtime.

Are the doors solid wood?
All stained finished doors, drawer fronts and frames are constructed from 3/4″ solid Birch hardwood. The styles that feature solid wood center panels are: Charleston Saddle, and Shaker Espresso and York Chocolate contain a veneered HOF center panel. Our painted styles feature an all HDF door: Shaker White, Shaker Grey, Shaker Dove, Shaker Antique White, Charleston Antique White and York Antique White. (*Spec’s subject to change without notice).

How are your drawers constructed?
Our cabinetry features 4-sided drawer boxes constructed from 5/8″ thick solid hardwood featuring dovetail joints and a fully captured, 3/8″ thick plywood floor.

How is the interior of the cabinet finished?
Our cabinetry comes standard with UV coated natural interiors. Glass door “CD” cabinets have interiors that are painted or stained to match the exterior.

Are your products CARB2 certified?
Yes, Import Collection products are 100% in compliance with GARB Phase 1 & CARD Phase 2 defined guidelines of composite wood products.

Are these cabinets strong enough to support a granite top?
Our “all-plywood” construction ensures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.

Do your cabinets have “soft close” doors?
A soft close door feature is standard on all cabinet styles.

Do I need a finished panel for the exposed cabinet ends?
No, All of our products come with finished exteriors.

How much weight can your drawers hold?
Our drawers have a weight capacity of 70 lbs.

Climate Considerations

Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. If you install our product in an extremely humid area or in a building without air-conditioning you can expect the cabinet components to change dimensionally. This change is usually more in width than height. The cabinets are designed to accommodate some of this dimensional change and most cabinets feature hinges with significant adjustability. Please note that if you leave your cabinets in direct sunlight that overtime the color can fade, this is not a manufactures defect and thus would not be covered under our warranty.

Warped Doors

There are three reasons why cabinet doors may warp or appear warped.

  • Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home goes through a complete heating and cooling season. The manufacturer requires that doors go through a complete heating and cooling season before replacements are considered. NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.
  • Improperly installed cabinets can cause doors to appear warped. The manufacturer requires that doors be tested for warp before replacements are considered. See step four.
  • Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. The manufacturer requires the doors be tested for warp before replacements are considered. See step four.
  • The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.

Door Height

Warped is indicated when:
12″ or less - gap is greater than 1/16″
13″ to 24″ - gap is greater than 1/8″
25″ to 41″ - gap is greater than 3/16″

Wood & Finish Characteristics

Graining differences, as well as normal color change can be expected. Different wood species in all finishes exhibit color change when exposed to different types of light. Plywood, veneer and MDF panels and accessories will stain differently than hardwoods and will vary in color, graining, sheen and tone depths. All wood species will exhibit other characteristics, including: knots, pinholes, sap runs and darkening with age. Here are the characteristics specific to individual wood species and finishes:

    • Birch

      Birch is a medium-density hardwood with a distinct, moderate grain pattern that ranges from straight to curly or wavy. The predominant sapwood color is white to creamy yellow, while the heartwood varies in color from medium or dark brown to reddish brown. The natural characteristics described below are normal and should not be considered defects:

      • Creamy yellow to reddish brown tones
      • Mineral streaks that are a natural characteristic and will appear darker with stain
      • Wavy, curly bird`s eye or burl graining resulting in color variation within the same door

Painted Finishes

Painted woods offer a classic look for your cabinetry. Paint will develop hairline cracks in the finish, most notable around the joints - especially miter joints. This is a result of natural expansion and contraction of the wood. With that, MDF center panels are commonly used with painted door styles to help with the stability of the door. Painted doors require more maintenance for chips, marks, residue from normal kitchen use, and hand/finger prints. Paint may have a slight difference in tones between doors, drawer fronts, face frames and mouldings.

Glazed Finishes

Glazing is most apparent in contours where “hang-up” would occur (areas where the Glaze `gathers` and is more visible). Glaze adds depth, dimension and an understated sheen. Glazing results in each piece being unique and individualized. When choosing glazing, please understand that each cabinetry component will have a finish appearance that is slightly different from the next. Glazing over lighter stains will result in more noticeable variation than over darker base stain colors. Painted doors that are glazed also commonly use MDF in lieu of solid wood for center panels to add stability against seasonal thermal dimensional changes. Glazing marks may appear outside of the general `hang up` area. Additional maintenance may be required for Internal Glazed doors against chips, marks, hand/finger prints, and residue from normal kitchen use.

Ordering

What forms of payment do you accept?
We accept all major credit cards (Visa, American Express, MasterCard and Discover) and Paypal.

How can I check on the status of my orders?
To check the status of your order, contact Cornerstone Cabinet Company by phone at 480-710-7363 or by email at Orders@CornerstoneCabCo.com.

Do you offer credit terms?
We currently do not offer credit terms to our customers. All orders must be paid in full prior to shipping.

What is your return policy?
We do accept returns in certain circumstances. Please see the “Returns and Replacements” section of our Terms & Conditions page for details.

Delivery

How do you ship your cabinetry?
Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. All destinations must be tractor/trailer accessible or limited access fees ($100) will be applied.

Orders less than 50 lbs may ship via UPS.

How long will it take to receive my cabinets?
All standard orders are processed and shipped within 3-4 business days. Transit time to your location can vary from 1-6 business days depending on your location. Backorders and modification orders are exempt from normal lead times.

What if my delivery includes damaged cabinets?
Please notate any damages with the freight company when accepting the delivery. Send photos of the damaged items within 24 hours of the delivery. Contact Cornerstone Cabinet Company by phone at 480-710-7363 or by email at Orders@CornerstoneCabCo.com to initiate a claim. Freight damage claims must be field within 3 business days. Concealed damage must be reported within 2 weeks of the delivery. Cornerstone Cabinet Company will review and replace damaged pieces in a timely manner. If a component is in stock, the replacement could be shipped within 5-6 business days. If a component is not in stock, replacement could take up to 6 weeks.